Policies
Cancellation Policy
Your appointment time is reserved especially for you. This page explains how changes, cancellations and missed appointments work, and why notice matters.
Last updated 14 September 2026
The policy at a glance
Sessions
Therapy sessions with Molly, coaching sessions with Molly, coaching sessions with Matt, and Integrated Functional Neurology sessions with Matt.
- Change or cancel with at least 24 hours notice at no charge
- With less than 24 hours notice, or if an appointment is missed, a late cancellation or reschedule fee applies
- The fee is the full session fee, plus any card processing fees
Free consults
The free 15 minute consult with Molly and the free 30 minute consult with Matt.
- Never any fee
- Please allow at least 24 hours notice for cancelling or rescheduling your appointment
Why we ask for 24 hours notice
When you book, that time is set aside for you alone. When you give us at least 24 hours notice to change or cancel, we can offer that time to another client who is waiting to continue their work, so everyone committed to the process gets the care they came for.
How to change or cancel
Any of these works, at any time of day:
- Use the reschedule or cancel link in your confirmation or reminder email
- Reply to your confirmation or reminder email
- Call us at (563) 484-0550 and leave a message if we cannot answer
Notice is counted from when your change is made through your link, or when your email or message reaches us.
Late changes and missed appointments
For sessions, changes or cancellations made with less than 24 hours notice are subject to a late cancellation or reschedule fee. The same fee applies if you do not attend a scheduled session. The fee is the full session fee for that appointment, plus any associated card processing fees, and it is charged to the payment method on file.
You agree to this policy when you book a session. Free consults are never charged.
Online sessions
The policy is the same for telehealth sessions and sessions at our clinic in Bettendorf, Iowa.
Insurance
If your sessions are billed to insurance, a late cancellation or missed appointment fee is not billed to your insurer. It is your responsibility and is charged to the payment method on file. Session fees are listed on our Fees and insurance page.
Questions
If you have a question about this policy, call (563) 484-0550 or email info@myifh.com.
Questions
Common questions about cancelling
What is the Integrated Functional Health cancellation policy?
Please give at least 24 hours notice to change or cancel an appointment. Free consults never carry a fee. For sessions, changes or cancellations made with less than 24 hours notice, and missed appointments, are subject to a late cancellation or reschedule fee equal to the full session fee, plus any card processing fees.
How do I cancel or reschedule an appointment?
Use the reschedule or cancel link in your confirmation or reminder email, reply to that email, or call (563) 484-0550.
Is there a fee for cancelling a free consult?
No. Free consults never carry a fee. We ask for at least 24 hours notice so that time can be offered to someone else.
Does the policy apply to telehealth sessions?
Yes. The same 24 hours notice applies to sessions online and in person.