For current clients

Welcome back

Everything you need between sessions is here: booking your next appointment, changing one, reaching us, and what to do if you need help right now.

Booking your next session

The quickest way is to book your next session before you leave, while you are with your practitioner. If you did not, you have two ways:

  • Your client portal. Sign in at portal.myifh.com to see your appointments, your paperwork and your messages with us. If you have not used it before, ask us and we will send your invitation.
  • Message your practitioner. Reply to any appointment email, or send a message from the portal, and it reaches Matt or Molly rather than the practice inbox.

The booking buttons elsewhere on this website are for free consults with people new to the practice, so please do not use those for your own sessions.

The portal is open to everyone, not only current clients. Anyone can create an account, and the free resources we are building will appear there first.

Changing or cancelling

Life happens, and we would rather move an appointment than lose it. Please give us at least 24 hours notice to cancel or reschedule.

With less than 24 hours notice, the session is a late cancellation and is charged at the full session price, as set out in our Cancellation Policy. Holding the time means we could not offer it to somebody else waiting.

Before we change anything, we will confirm who you are by asking for your name and your date of birth. It takes a moment and it keeps your information yours.

Reaching us between sessions

We answer during clinic hours, by appointment, Monday to Friday. Messages are not monitored around the clock, so please do not use them for anything urgent.

Email and text are convenient and neither is fully secure. Anything detailed about your health is best brought to your session, where it can be recorded properly. Tell us if you would rather we contacted you a particular way, and we will follow it.

If you need help now

If you are in crisis, call or text 988 to reach the 988 Suicide and Crisis Lifeline, any time. In an emergency, call 911. Please do not wait for a reply from us.

Coming to your appointment

We are at 2209 Falcon Ave, Bettendorf, IA 52722, with parking in front of the building. Telehealth sessions open from the link in your appointment confirmation, so it helps to test your camera and sound a few minutes early, somewhere private where you will not be interrupted.

There is more on our Clinic and Telehealth page.

Fees, payment and insurance

Sessions with Molly, therapy or coaching, are $150. Coaching sessions with Matt are $150, and Integrated Functional Neurology sessions with Matt are $75. The card you keep on file is charged after each session. For therapy only, we are in network with a few select insurance companies, and for other plans we partner with Thrizer, who submits your bill to your insurer for you. See Fees and insurance for the details.

If something about payment is not working for you, tell us. We would rather hear it early than have you miss care.

Your records and your privacy

You have the right to see your record, ask for a copy, ask us to correct it, and choose how we contact you. Our Notice of Privacy Practices explains those rights in full, and our Privacy Policy covers information sent through this website.

Bringing someone new

If you know somebody who would benefit from what we do, they can book their own free consult on our booking page. Referrals from people we already work with mean a great deal to us.

Questions

Common questions from current clients

How do I book my next session?

Current clients book directly with their own practitioner, in session, through the client portal, or by calling (563) 484-0550. The booking calendars on this website are for free consults with someone new to the practice.

How much notice do you need to change an appointment?

At least 24 hours. Less than that is a late cancellation under our Cancellation Policy, and the session is charged at the full price.

Why do you ask my date of birth before changing my appointment?

To be certain we are speaking to you before we change anything in your record. We ask for your name and your date of birth.

Can I be seen by telehealth?

Yes. Sessions are available at the clinic in Bettendorf or by telehealth. Therapy by telehealth is available to people located in Iowa.

Free consults with Molly or Matt

Book a consult