Privacy Policy

This policy covers information collected through this website, including our booking calendars, contact forms, free guide requests and Rio, our chat assistant. It applies to Integrated Functional Health, 2209 Falcon Ave, Bettendorf, IA 52722.

Health information held about you as a client is handled differently. Records created when you receive therapy or other clinical care are protected health information. Those records are covered by our Notice of Privacy Practices, which sets out your rights under the federal health privacy law known as HIPAA. Where the two documents differ, the Notice of Privacy Practices governs your health records.

The pages of this website run no analytics and carry no advertising trackers. You can read every page without telling us who you are.

Each page loads Rio, our chat assistant, from our scheduling and client management platform. To keep a conversation going from page to page, the chat window stores a small identifier in your browser, and the platform receives the standard technical details any website receives, such as your network address. Nothing you type reaches us unless you choose to send a message.

Our web host keeps standard server records, which may include your network address, the pages requested and the time of the request. These records are used to keep the site running and secure.

You share information only when you decide to, by booking an appointment, asking for the free guide, chatting with Rio, or contacting us. Depending on what you use, that may include:

• Your name, email address and phone number
• The appointment you booked, and anything you type into the booking notes
• Your date of birth, where we need it to confirm who you are before changing an appointment
• What you tell us in an email, a text message, a form or a chat with Rio

Rio is an automated assistant that uses artificial intelligence. It is not a person and not a clinician. It answers from what we publish on this website, and it can help with scheduling; Matt and Molly can read the conversation.

Please do not send detailed health information through a website form, the chat or an ordinary email. Bring it to your appointment, where it can be recorded properly and protected.

• To book, confirm, remind you of, move or cancel an appointment
• To answer your question and to send what you asked for
• To confirm who you are before changing an appointment
• To keep the records a health practice is required to keep
• To send information about our services, where you asked to hear from us

We do not sell your information, and we do not rent or trade it. We do not use it for advertising that follows you around the internet.

We use outside companies to run parts of the practice, and they handle information only to provide their service to us. They include our scheduling and client management platform, which powers our booking calendars, forms, email and text messages, and our web host.

Where a company handles protected health information on our behalf, we put a written agreement in place requiring it to protect that information, as HIPAA requires.

We also share information when the law requires it, or to protect someone from serious harm.

If you give us your phone number, we may text you about your appointment. Reply STOP to any message to stop appointment texts, and HELP for help. Message and data rates may apply. Stopping texts does not cancel your appointment, so please tell us if you also need to change it.

Email and text are convenient, and neither is fully secure. If you would rather we contacted you another way, or at a particular number or address, tell us and we will follow that.

Enquiries that do not become appointments are kept while they are useful and then removed. Client records are kept for the period required of a health practice in Iowa, which is longer, and are then destroyed securely.

This website is served over an encrypted connection. Access to client information is limited to the people who need it to do their work, and our systems are protected by individual accounts and passwords.

This website is meant for adults. We do not knowingly collect information from children through it. If you believe a child has sent us information through this website, please contact us and we will remove it.

• Ask what we hold about you, and ask for a copy
• Ask us to correct something that is wrong
• Ask us to delete information we are not required to keep
• Ask us to stop sending marketing messages, at any time
• Ask us to contact you in a particular way

Rights over your health records, including the right to see them, ask for changes and ask who has seen them, are described in the Notice of Privacy Practices.

If we change this policy we will post the new version here and update the date at the top. Material changes will be made clear.

Questions about privacy, or a request about your information, can go to:

• Call (563) 484-0550
• Email info@myifh.com
• Write to Integrated Functional Health, 2209 Falcon Ave, Bettendorf, IA 52722